Frequently Asked Questions
Everything you need to know about upgrading your living space.
What are your shipping rates for large furniture items?
We offer flat-rate curbside delivery on all large furniture. Rates are calculated at checkout based on your distance from our regional distribution centers, with free shipping available on orders over $1,500.
How can I track the status of my home decor order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Neptune Outlet account to view real-time updates on your shipment's journey.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to large furniture returns, and items marked as 'Final Sale' are not eligible for return.
Do you offer assembly services for your furniture?
Yes, we offer 'White Glove Delivery' in select metropolitan areas which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What payment methods do you accept?
Neptune Outlet accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home purchases.
How do I care for my Neptune Outlet textiles?
Specific care instructions are included on the label of every rug, pillow, and throw. Generally, we recommend professional cleaning for area rugs and cold-water delicate cycles for our cotton and linen linens.